Customer
and visitor waiting times and how to shorten them
Nobody wants to be placed on hold and be forced to listen to a succession of
tunes while they wait to speak to a living, breathing person. The longer a
person has to wait, the more likely they are to be angry and frustrated once
they do get through, which isn’t good for the operator taking the call, and it
certainly isn’t good for your company’s reputation. Also customers or visitors don’t want to be
waiting by reception for long periods of time so a good system is needed.
